The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services. I may use your information to fulfil your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (i.e. taxes) (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. If and when required, we will communicate with you about your order status using the Etsy “convo” platform.
I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.
Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me.
We do offer wholesale options! Feel free to message up about any wholesale questions you have!
Our work area is contamination free and every item is made with professional and sanitized equipment. Also, Latex free gloves are used during production. However, we always recommend you exercise caution when trying new products.
Yes! They always have been and always will be.
99% of our products are hand-crafted in Washington State! Some products, like our animal cookie pins, are made by a third party since I don't have the necessary equipment to make them yet.
Approximately 95% of our packaging we use is recyclable. We are constantly searching for better and more eco-friendly packaging solutions because we understand there is always room for improvement.